Support — Sofram Courier

Email: destek@sofram.com

Including your registered phone number and a short description of the issue helps us get back to you faster. We reply during business hours.

What is the status of my application?

In the app's application screen you can see each document's status (under review, approved, rejected) and the rejection reason. You can re-upload a rejected document.

Why does my location stay on?

While your shift is open, your location is shared so the customer can see you on the map during delivery. Location sharing stops when you go offline and when the delivery is completed.

I want to delete my account or data

You can start deletion from inside the app. For the steps and what gets deleted: Account and data deletion.

How is my data processed?

For what data we collect, why, and your rights: Privacy Policy.