Sofram
Türkçe
Account and data deletion
You can delete your Sofram account and personal data at any time. Deletion is done inside the app, with no separate application, and completes immediately unless there is an open blocker.
How do I start deletion?
- Sign in to the Sofram app or at sofram.ai/account.
- Go to the Delete my data section at the bottom of the My account page.
- Tap Request deletion of my data and confirm.
- Sign in to the Sofram Courier app or at sofram.ai/kurye.
- In the account panel, open Delete my data, tap the request button and confirm.
- Sign in with the owner account at sofram.ai/restaurant/account.
- In Delete my business data, tap Request deletion of my data and confirm.
On the same pages, Download my data gives you a copy of the data we hold about you (KVKK Article 11). If you cannot sign in, contact us via the contact form with your registered phone number; your request is processed after your identity is verified.
What is deleted?
- Full name, phone number, email address, date of birth
- Saved addresses and favourites
- Saved-card access keys and notification device registrations
- Your sign-in account: after deletion you cannot sign in with the same credentials, and open sessions are ended
- For couriers: national ID number, IBAN, tax details and uploaded documents
- For restaurants: authorised person details, business email and phone, IBAN
What is retained, and for how long?
Under the Turkish Commercial Code and Tax Procedure Law, order, payment and invoice records are kept for 10 years. After deletion they are anonymised so they can no longer be linked to you: your identity is removed, the record stays. For restaurants, the trade name and tax number are kept because issued invoices rely on them.
If there is an open dispute, chargeback or unpaid payout, your request is not rejected but put on hold. It is processed automatically once the blocker is lifted, and you can see its status on the same page.